Refund policy

REFUND & RETURN POLICY

At Halen Hart, we want you to feel confident with every purchase. If you are not satisfied with your order, you may request a return within 15 days of receiving your item.

RETURNS

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, clean, and in its original packaging.

For footwear, we recommend trying shoes on indoors on a clean surface. Shoes showing signs of outdoor wear, damage, stains, creasing caused by use, or excessive wear may not be eligible for a return.

To request a return, please contact us through our customer support contact information and include your order number and the reason for your return.

Please do not send products back without first receiving return instructions from us. Returns sent without authorization may not be accepted.

RETURN SHIPPING

Unless the item arrived damaged, defective, incorrect, or otherwise required by applicable consumer law, customers may be responsible for return shipping costs.

Return instructions and the appropriate return destination will be provided after your return request has been approved. Please do not return an item to the address shown on the original package unless instructed to do so by us.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible after delivery.

Please provide your order number and clear photos or videos showing the issue. Once reviewed, we will work with you to provide an appropriate solution, which may include a replacement or refund.

WRONG SIZE

Customers are responsible for selecting the correct size before placing an order. We strongly recommend reviewing the size guide available on the product page before purchasing.

If you ordered the wrong size, contact us within 15 days of delivery. If the item is eligible for return, we will provide return instructions. Return shipping costs may be the customer's responsibility.

If you received a size different from the size you ordered, please contact us and we will work to resolve the issue.

REFUNDS

Once we receive and inspect an eligible return, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return is due to an error with your order.

ORDER CANCELLATIONS

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee that an order can be cancelled or modified once it has entered processing or has been shipped.

LOST OR UNDELIVERED PACKAGES

If your tracking information indicates that your package may be lost in transit or your order has not arrived within the expected delivery period, please contact us.

We will review the shipment and work with you to determine an appropriate resolution.

EXCEPTIONS

Certain items may not be eligible for return, including items that have been worn, used, altered, damaged after delivery, or returned outside the applicable return period, except where required by law.

CONSUMER RIGHTS

This policy does not limit or exclude any rights you may have under applicable consumer protection laws in your country or region. Where local consumer law provides rights or remedies that cannot legally be excluded, those rights will apply.

CONTACT US

For questions regarding returns or refunds, please contact Halen Hart through the contact information provided on our website.