Shipping policy

SHIPPING POLICY

Thank you for shopping with Halen Hart. We aim to provide a smooth and reliable delivery experience for every order.

ORDER PROCESSING

Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING TIMES

Estimated delivery time to New Zealand is typically 7–15 business days after processing.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, public holidays, weather conditions, or other circumstances outside our control.

ORDER TRACKING

When tracking information is available, it will be sent to the email address provided during checkout. Please allow some time for tracking information to update after shipment.

MULTIPLE PACKAGES

In some cases, items from the same order may be shipped separately and may arrive at different times. You will not be charged additional shipping fees because an order is delivered in multiple packages.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout. If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to modify the delivery address.

LOST OR DELAYED ORDERS

If your order appears significantly delayed or you experience a delivery issue, please contact our customer support team and we will assist you in investigating the shipment.

CONTACT US

For questions regarding shipping or your order, contact us at:

Haalen Hart Customer Support
support@haalenhart.com